I was so disappointed when I opened the box and saw how poorly everything was packed. It was like it was majorly important to protect the top of the box and they totally forgot the bottom. There were 45 pieces missing (all the nuts and bolts, washers and most importantly the knobs!!!)
Don't even try to call the company on a weekend...they're not there. Oh yeah, they're located in California so if you're located in the east coast...don't bother calling until after 12 noon EST.
I got the package exactly when it said I was going to, but the box weighs 96 pounds. Oh also, they lied about the weight limit..on Amazon it says 300 pound weight limit, yeah, per the manual, its actually 250 pounds OR LESS!!!!!!
I can't tell you what it's like to put together...because it's Saturday and I don't have all the parts....if you want to purchase an elliptical machine, don't purchase this one. Get more detail about Body Champ BRM3800 Cardio Dual Trainer.
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