This is a great elliptical machine. The only problem was the shipping. They package it so that it's not secure at all and just flops around in the carton the whole time it's being shipped. The box had jagged holes and the side panel as well as other parts were damaged. When I called the company they did sent out new replacement parts (had to fight to not pay for additional shipping) and the new parts were also flying around in the second shipping box. That tells me this is their normal shipping procedure (no popcorn or air-bags or styrefoam here). This time, although the pieces were scratched and chipped, they were usable, so I just don't look to hard at the damaged parts. It is an excellent elliptical, but I would suggest buying it where you can pick it up and not deal with their horrible packaging practices.Get more detail about Proform Razor 400 ES Elliptical Trainer.
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